Frequently Asked Questions
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How long will it take to receive my order?
Since we use print-on-demand services, production and shipping times vary. Typically, it takes 2-7 business days for production, plus shipping time, which depends on your location. Estimated shipping times:
- UK & Europe: 5-10 business days
- USA & Canada: 7-15 business days
- Rest of the world: 10-20 business days
How much is shipping?
Shipping costs are calculated at checkout based on your location and the items in your order.
Some products offer free shipping
- Included with the product
- As part of the deal
- Achieved minimum spend
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email.
Do you ship internationally?
Yes, we ship worldwide! However, international shipping times vary and may be subject to customs fees.
What Payment Methods Are Accepted?
We offer high-quality canvas prints featuring digital NFT artwork. Our prints are made using premium materials and printing techniques to ensure vibrant colours and durability.
Are the prints framed?
We offer both framed and unframed options. You can select your preferred style at checkout.
Do the prints come with a certificate of authenticity?
As these prints are based on our NFT art, each purchase includes an optional link to the NFT’s listing for verification. However, physical prints do not include a blockchain-based certificate unless otherwise stated.
What sizes are available?
Sizes vary depending on the artwork. Available dimensions are listed on each product page.
Can I return or exchange my order?
Since our products are printed on demand, we do not accept returns or exchanges unless the item is defective or damaged.
What should I do if my order arrives damaged?
If your item arrives damaged, please contact us within 7 days of delivery with photos of the issue, and we’ll arrange a replacement.
Do I need an account to place an order?
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Who should I to contact if I have any queries?
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How Can I Cancel Or Change My Order?
Orders can only be cancelled within 12 hours of purchase. Once production begins, cancellations are not possible.
How Do I Track My Order?
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How Can I Return a Product?
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What Payment Methods Are Accepted?
We offer high-quality canvas prints featuring digital NFT artwork. Our prints are made using premium materials and printing techniques to ensure vibrant colours and durability.
Are the prints framed?
We offer both framed and unframed options. You can select your preferred style at checkout.
Do I get an NFT with my purchase?
Purchasing a print does not include ownership of the NFT. NFTs must be purchased separately via our official listings on Rarible.
Do the prints come with a certificate of authenticity?
As these prints are based on our NFT art, each purchase includes an optional link to the NFT’s listing for verification. However, physical prints do not include a blockchain-based certificate unless otherwise stated.
What sizes are available?
Sizes vary depending on the artwork. Available dimensions are listed on each product page.
Where can I buy the NFTs?
Our NFT collections are available on Rarible. Visit our collection page for more details.
● If an NFT is listed as "Not For Sale", you can place a bid and contact us to express your interest.
Note:
● NFTs are typically priced at least 10x the cost of a physical print.
● Only purchase an NFT if you wish to fully own the digital rights to the artwork.
Do you charge VAT?
No, we do not currently charge VAT on our products.
Are you VAT-registered? If not, why?
No, we are not VAT-registered because our business turnover has not exceeded the mandatory VAT registration threshold (£90,000 per year). While businesses can register voluntarily, doing so would require us to charge VAT on all applicable sales, which may increase prices for our customers.
Can I reclaim VAT on my purchase?
No, because we do not charge VAT on our products, there is no VAT to reclaim on purchases from us.
Why do you not charge VAT?
We are not VAT-registered at this time because our taxable turnover is below the £90,000 VAT registration threshold set by HMRC. Businesses under this threshold are not required to charge VAT on sales.
Do I need to pay VAT on my order?
Since we are not VAT-registered, we do not add VAT to our prices. The price you see is the total cost, with no extra VAT charges. However, if you are purchasing from outside the UK, your country may apply import VAT or customs duties, which you may need to pay upon delivery.
Will you register for VAT in the future?
If our business turnover exceeds the VAT registration threshold, we will be required to register for VAT. Any changes to our VAT status will be reflected on this page.